Contact Us
Choose your preferred method of contact to connect with our Client Services team or find out more information through our FAQ section.
WHATSAPP US
Our Whatsapp Client Advisors are available to assist:
- Monday to Friday: 9am - 6pm CET
- Saturday: closed
- Sunday: closed
Message us on Whatsapp and someone will get back to you during our office hours
EMAIL US
Send us an enquiry and a member of our team will contact you directly.
Please allow us up to 48 hours to respond to your inquiry during business hours.
Frequently Asked Questions
To assist with your experience, we've collated a list of all the most popular questions and answers
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What are the delivery options & transit times?
We offer DHL Express delivery service. The time and cost of delivery will vary depending on the location.
EURO ZONE + Switzerland
3 - 5 Days DHL Express (12.90 Euro)
Free over 300 Euro
UK
3 - 5 Days DHL Express (9.90 GBP)
Free over 300 Euro
USA / CANADA
3 - 5 Day DHL Express (19.90 USD)
Free over 300 USD
Note: Our warehouse is closed on Sundays. All orders until March 2025 are shipped from Dubai, UAE and you may be charged import duties and taxes by your local customs authority.
For orders to Middle East, please shop on www.amadawear.ae
How much is the shipping cost?
- 12.90 Euro Euro Zone
- 12.90 CHF Switzerland
- 9.90 GBP UK
- 14.90 USD USA/Canada
Orders above 300 (Euro, USD, GBP, CHF) are complimentary.
The shipping cost fee is non-refundable.
Where are you shipping from?
All Orders until March 2025 are shipped from Dubai, UAE.
For shipping to countries in the Middle East, please shop on www.amadawear.ae.
Do you charge import duties or VAT on delivery?
Duties & taxes may be charged by your local customs. Duties vary depending on the value of the goods, materials used and country of production. Importantly, all countries have different rules regarding this so we are unable to confirm the amount you may be required to pay as this is determined on import taxes by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. We do not cover or refund any duties & taxes.
Tracking/missing package?
Please connect with us via our Contact Us page. Please provide your order ID, full name, email address and the missing item(s) from your order.
How do I change my delivery address?
Once an order is placed, we're unable to edit or make changes. Our team can help if you have any questions via our Contact Us page.
What to do if I received a wrong/damaged item?
Please connect with us via our Contact Us page mentioning your order number and the issue. Kindly include images.
My order has been shipped but is delayed/ did not arrive?
Please connect with us via our Contact Us page Email, Chat or Call.
Caution: We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss or return of the package. In this case, we can issue you a store credit on request. We will not be held liable for any lost packages by the shipping carrier.
What payment options do I have?
You can pay online by MasterCard, Apple Pay, Visa and American Express (AMEX), Paypal, Amazon Pay, Revolut Pay and buy now pay later with Klarna and Clearpay.
Where do you manufacture your products?
Our main activewear manufacturer is located in Turkey, EU.
What is the right email to reach out for collaborations, marketing, retail, press etc ?
General, Sales
info@amadawear.com
Customer Service
service@amadawear.com
Collaborations
collab@amadawear.com
Affiliate Program
affiliate@amadawear.com
My discount code/ voucher doesn't work, why?
Please be aware that once you’ve applied the voucher code, it cannot be used again, so please do not apply it until you’re sure that you’re ready to place and pay for your order.
Most common reasons for promotion codes not working are: being out of date; being applied to products that are not eligible or the set order limit not being reached.
If you’re still having problems, you can also email us using our quick form and we'll be happy to explain how you can redeem your discount online.
