Shipping policy
We can deliver our goods to most countries in the world using fully tracked services. Under normal circumstances, it takes us 0 - 1 workday to process your order and prepare it for shipping. After the goods are shipped, we will send you the tracking number for your order via email.
You can see the accurate delivery time and cost to your country on the check-out page. Once the parcel is handed to the courier service, we no longer have the ability to change, cancel or accelerate it. There might be delays due to holidays, or unpredictable local inconveniences (weather, strikes etc.). All duties and taxes are included. We ship from Dubai, UAE.
Shipping Rates
Delivery times are in working days unless stated. Duties and taxes are included for every destination below.
|
UAE Shipping |
|
|
Express · 48H Within 48 hours |
AED 25 Free over AED 300 |
|
Same Day Order before 11 AM · Excluding Sundays |
AED 30 |
|
Dubai 4-Hour Order before 4 PM · Dubai only |
AED 50 |
|
Destination |
Shipping fee |
Free shipping |
Courier |
Delivery |
|
GCC (Saudi Arabia, Qatar, Kuwait, Bahrain, Oman) |
25 AED |
Over 800 AED |
Aramex / Naqel Express |
3–4 days |
|
United Kingdom |
10 GBP |
Over 350 GBP |
Aramex Express |
4–7 days |
|
Western Europe |
20 EUR |
Over 350 EUR |
Aramex Express |
4–7 days |
|
Switzerland |
12 CHF |
Over 350 CHF |
Aramex Express |
4–7 days |
|
United States |
25 USD |
Over 350 USD |
Aramex Express |
4–7 days |
|
Australia |
25 AUD |
Over 350 AUD |
Aramex Express |
4–7 days |
|
Other countries |
Calculated at checkout |
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Shipping fees are non-refundable.
Delays
Holidays, bad weather, strikes or other local disruptions can occasionally slow deliveries down. Once your parcel is with the courier, we can't change, cancel or speed it up.
Failed deliveries
We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss or return of the package. In this case, we can issue you a store credit on request after disputing it with the logistic company and assessing whether the loss was entirely their fault. We will not be held liable for any lost packages by the shipping carrier.
