Shipping & Returns
All the necessary information to receive and return your products
ORDERING
How can I place an order?
Simply add the items you'd like to purchase in you shopping cart. Once, added, you can continue to check oout and fill in all required information. We need a valid email and calling number to be able to send you notifications regarding your order and for delivery purposes.
Store vouchers and codes can be applied during the checkout process.
Store Credit & Codes
You can add your store credit digits and /or discount code at the end of the checkout process.
Please note that majority of codes can not be stacked/ combined. An error note will show mentioning the reason.
How can I cancel my order ?
Unfortunately, once an order has been placed, we are unable to cancel it.
I have placed an order online, it has been processed but I have not yet received a confirmation email. Why?
Please check your spam and if you used your correct email.
Kindly connect with us via our Contact Us page regarding your concern.
Why has my order been cancelled?
You order can be automatically or manually cancelled by us. Following reasons are the mot commun;
- Item unavaiable
- Technical glitch
- You used a code that was not supposed to be for you
- Fraudamental behaviour, address, payment method
- Payment failed
You will alway recieve a email notification in case your order has been cancelled.
How do I know if my online order has been successful?
You should recieve an email confirmation right after placing your order mentioning your order reference number, order number, tracking and order summary inclduing your adress details.
Please check your spam folder. Connect with us via our Contact Us page if you are unsure.
Where can I find my order history?
Kindly log in your account (no profil required). Once logged in, you will see a list of all orders placed.
View order history
Can I track my order online?
Kindly log in your account (no profil required). Once logged in, you will see a list of all orders placed where you can find the tracking details.
Track my Order
PAYMENTS
What payment options do I have?
You can pay online by MasterCard, Apple Pay, Visa and American Express (AMEX), Paypal, G Pay, Revolut Pay, Shop Pay, Klarna and Clear Pay.
Store Credit
To redeem your store credit:
- Go to the My Account link in the main menu.
- Log in with a one-time verification code.
- Once logged in, proceed by adding items to your basket.
- Your store credit will be displayed alongside other payment options on the checkout page.
SHIPPING
What are the shipping options & transit times?
United Kingdom
FREE Express (1 – 3) Days
France, Germany, Ireland
6 GBP Standard (2 – 6) Days
FREE above 300 GBP
Duties unpaid
Switzerland, Norway, Liechtenstein, Monaco, Andorra
15 GBP Standard (4 – 8 Days)
FREE above 300 GBP
Duties paid
USA
10 GBP Standard (3 – 8) Days
25 GBP Express (2 – 3) Days
FREE above 300 GBP
No Duties under 800USD
Canada
20 GBP Standard (3 – 8) Days
25 GBP Express (2 – 3) Days
FREE above 300 GBP
Belgium, Luxembourg, Netherlands, Sweden, Spain, Portugal, Italy, Greece,
Finland, Denmark, Austria, Bulgaria, Croatia, Czech Republic, Estonia, Hungary,
Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Cyprus, Malta
12 GBP Standard (4 – 8 Days)
FREE above 300 GBP
Duties unpaid
Albania, Iceland, Macedonia, Montenegro, Serbia, Turkey, Moldova, Ukraine
13 - 25 GBP Standard (4 – 10 Days) calculated at checkout*
FREE above 300 GBP
Duties paid
We ship from London, United Kingdom, with fully tracked services and can deliver our goods to most countries in the world. Under normal circumstances, it takes us 0 - 1 work day to process your order and prepare it for shipping. After the goods are shipped, we will send you the tracking number for your order via email.
You can see the accurate delivery time and
cost to your country on the check-out page. Once the parcel is handed to the courier service, we no longer have the ability to change, cancel or accelerate it. There might be delays due to holidays, or unpredictable local inconveniences (weather, strikes etc.)
For orders to Middle East, please shop on www.amadawear.ae
For orders to India, please shop on www.amadawear.in
How much is the shipping cost?
United Kingdom
FREE Express (1 – 3) Days
France, Germany, Ireland
6 GBP Standard (2 – 6) Days
FREE above 300 GBP
Duties unpaid
Switzerland, Norway, Liechtenstein, Monaco, Andorra
15 GBP Standard (4 – 8 Days)
FREE above 300 GBP
Duties paid
USA
10 GBP Standard (3 – 8) Days
25 GBP Express (2 – 3) Days
FREE above 300 GBP
No Duties under 800USD
Canada
20 GBP Standard (3 – 8) Days
25 GBP Express (2 – 3) Days
FREE above 300 GBP
Belgium, Luxembourg, Netherlands, Sweden, Spain, Portugal, Italy, Greece,
Finland, Denmark, Austria, Bulgaria, Croatia, Czech Republic, Estonia, Hungary,
Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Cyprus, Malta
12 GBP Standard (4 – 8 Days)
FREE above 300 GBP
Duties unpaid
Albania, Iceland, Macedonia, Montenegro, Serbia, Turkey, Moldova, Ukraine
13 - 25 GBP Standard (4 – 10 Days) calculated at checkout*
FREE above 300 GBP
Duties paid
You can see the accurate delivery time and
cost to your country on the check-out page. Once the parcel is handed to the courier service, we no longer have the ability to change, cancel or accelerate it. There might be delays due to holidays, or unpredictable local inconveniences (weather, strikes etc.)
Where are you shipping from?
All Orders are shipped from London, England.
For shipping to countries in the Middle East, please shop on www.amadawear.ae.
For shipping to India, please shop on www.amadawear.in
Do you charge import duties/VAT on delivery?
We ship from the United Kingdrom.
Duties & taxes may be charged by your local customs. Duties vary depending on the value of the goods, materials used and country of production. Importantly, all countries have different rules regarding this so we are unable to confirm the amount you may be required to pay as this is determined on import taxes by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. We do not cover or refund any duties & taxes.
Tracking/missing package?
Please email us customer-service@portaldeliveries.co.uk
Kindly provide your order ID, full name, email address and the missing item(s) from your order.
Caution: We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss or return of the package. In this case, we can issue you a store credit on request. We will not be held liable for any lost packages by the shipping carrier.
How do I change my delivery address?
Once an order is placed, we're unable to edit or make changes. Our team can help if you have any questions.
Email us customer-service@portaldeliveries.co.uk
What to do if I received a wrong/damaged item?
If you believe you have received an incorrect item, please contact us within 7days of receiving your package. If not reported, we will not accept the return and not issue any refund. In this case we will arrange and cover the costs of a replacement or issue you a store credit.
customer-service@portaldeliveries.co.uk
Where can I track my order online?
Kindly log in your account (no profil required). Once logged in, you will see a list of all orders placed where you can find the tracking details.
View order history
My order has been shipped but is delayed/ did not arrive?
Please connect with us via email
customer-service@portaldeliveries.co.uk
Caution: We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss or return of the package. In this case, we can issue you a store credit on request. We will not be held liable for any lost packages by the shipping carrier.
RETURNS/ EXCHANGES
What is the return and exchange policy?
Simply email us at customer-service@portaldeliveries.co.uk
within 14 days of delivery with your order number, name, and the items you'd like to return or exchange.
We'll respond within 48 business hours (GMT) with the next steps.
Items will only be accepted if they meet the following original conditions:
- Tags remain attached to garments
- Garments are unworn, unwashed, and unstained (free from makeup, pet hair, perfume, deodorant, etc.)
- Sale items receive store credit
Returns:
We provide tracked return labels to make your return seamless. The return shipping cost will be deducted from your refund amount.
£6 UK
£14 EU (West)
£28 EU (East) + Norway, Liechtenstein
£20 USA & Canada
7CHF Switzerland (Store credit only)
Approved refunds will be processed to your original payment method and may take up to 7 days to appear in your bank statement. You'll receive a separate email confirmation once your refund is issued.
Exchanges:
Looking for a different size or color? We've got you covered. We'll cover the cost of return shipping and issue your refund as store credit, so you can easily reorder your desired item – subject to stock availability.
When will I get my refund?
Once your return is processed by our team, the amount will be credited back to your original payment method. This process can take up to 10 days. You can expect to see the refund reflected on your statement within 7 business days depending on your bank/payment method used.
How to use my store credit ?
To redeem your store credit:
- Go to the My Account link in the main menu.
- Log in with a one-time verification code.
- Once logged in, proceed by adding items to your basket.
- Your store credit will be displayed alongside other payment options on the checkout page.
Track My Order
We provide full tracking of every order. Log in your account with a one-time verification code to check your order history and shipping updates.
