Delivery & Returns
All the necessary information to receive and return your products
ORDERING
How can I place an order?
Simply add the items you'd like to purchase in you shopping cart. Once, added, you can continue to check oout and fill in all required information. We need a valid email and calling number to be able to send you notifications regarding your order and for delivery purposes.
Store vouchers and codes can be applied during the checkout process.
Store Credit & Codes
You can add your store credit digits and /or discount code at the end of the checkout process.
Please note that majority of codes can not be stacked/ combined. An error note will show mentioning the reason.
How can I cancel my order ?
Unfortunately, once an order has been placed, we are unable to cancel it.
I have placed an order online, it has been processed but I have not yet received a confirmation email. Why?
Please check your spam and if you used your correct email.
Kindly connect with us via our Contact Us page regarding your concern.
Why has my order been cancelled?
You order can be automatically or manually cancelled by us. Following reasons are the mot commun;
- Item unavaiable
- Technical glitch
- You used a code that was not supposed to be for you
- Fraudamental behaviour, address, payment method
- Payment failed
You will alway recieve a email notification in case your order has been cancelled.
How do I know if my online order has been successful?
You should recieve an email confirmation right after placing your order mentioning your order reference number, order number, tracking and order summary inclduing your adress details.
Please check your spam folder. Connect with us via our Contact Us page if you are unsure.
Where can I find my order history?
Kindly log in your account (no profil required). Once logged in, you will see a list of all orders placed.
View order history
Can I track my order online?
Kindly log in your account (no profil required). Once logged in, you will see a list of all orders placed where you can find the tracking details.
Track my Order
PAYMENTS
What payment options do I have?
You can pay online by MasterCard, Apple Pay, Visa and American Express (AMEX), Paypal, Amazon Pay, Revolut Pay and buy now pay later with Klarna and Clearpay.
DELIVERIES
What are the delivery options & transit times?
We offer DHL Express delivery service. The time and cost of delivery will vary depending on the location.
EURO ZONE + Switzerland
3 - 5 Days DHL Express (12.90 Euro)
Free over 300 Euro
UK
3 - 5 Days DHL Express (9.90 GBP)
Free over 300 Euro
USA / CANADA
3 - 5 Day DHL Express (19.90 USD)
Free over 300 USD
Note: Our warehouse is closed on Sundays. All orders until March 2025 are shipped from Dubai, UAE and you may be charged import duties and taxes by your local customs authority.
For orders to Middle East, please shop on www.amadawear.ae
How much is the shipping cost?
- 12.90 Euro Euro Zone
- 12.90 CHF Switzerland
- 9.90 GBP UK
- 14.90 USD USA/Canada
Orders above 300 (Euro, USD, GBP, CHF) are complimentary.
The shipping cost fee is non-refundable.
Where are you shipping from?
All Orders until March 2025 are shipped from Dubai, UAE.
For shipping to countries in the Middle East, please shop on www.amadawear.ae.
Do you charge import duties/VAT on delivery?
Duties & taxes may be charged by your local customs. Duties vary depending on the value of the goods, materials used and country of production. Importantly, all countries have different rules regarding this so we are unable to confirm the amount you may be required to pay as this is determined on import taxes by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. We do not cover or refund any duties & taxes.
Tracking/missing package?
Please connect with us via our Contact Us page. Please provide your order ID, full name, email address and the missing item(s) from your order.
Caution: We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss or return of the package. In this case, we can issue you a store credit on request. We will not be held liable for any lost packages by the shipping carrier.
How do I change my delivery address?
Once an order is placed, we're unable to edit or make changes. Our team can help if you have any questions via our Contact Us page.
What to do if I received a wrong/damaged item?
Please connect with us via our Contact Us page mentioning your order number and theissue. Kindly include images.
Where can I track my order online?
Kindly log in your account (no profil required). Once logged in, you will see a list of all orders placed where you can find the tracking details.
View order history
My order has been shipped but is delayed/ did not arrive?
Please connect with us via our Contact Us page.
Caution: We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss or return of the package. In this case, we can issue you a store credit on request. We will not be held liable for any lost packages by the shipping carrier.
RETURNS/ EXCHANGES
What is the return and exchange policy?
You are eligible for a refund or exchange, If you submit an online request within 14 days of date of delivery.
Request Return / Exchange
You must bear the cost for the return to either of our collection points in Switzerland, Germany or Dubai.
First exchanges are complimentary.
Items will only be accepted if they meet the following conditions;
- Tags remain attached to garments
- Garments are unworn, unwashed and unstained (makeup, pet hair, perfume, deodorant etc.)
- Sale Items can either be exchanged for store credit for the same value of the product(s) or for the same product in a different size
Our returns department has the right to refuse any returned item that does not meet the above conditions. In this instance, the returned item WILL NOT be sent back to the customer unless the total re-shipping fee is paid by the customer.
How can I return/ exchange an item?
Submit your request for a refund or exchange within 14 days of receiving your order.
Click here to submit a return/exchange
1. Sign in to the return portal
2. Click the relevant order number
3. Select the items you wish to return
4. Submit return
Once approved, you will receive instructions by email to proceed with your
return process including our returns address according to your specific requirements.
Returns
We don’t provide free return labels.
You must bear the cost for the return including any applicable customs charges. You must keep the receipt and tracking number ID of your returned parcel until we confirm that we have received the items.
You can send your return parcel to any of our collection addresses in Switzerland, Germany or United Arab Emirates.
Exchanges
We will bear the cost of the re-delivery (one-time only).
After receiving the returned items, they will undergo an inspection and quality check to ensure they are in original condition. Once approved, we will arrange the exchange or refund as requested.
When will I get my refund?
Once your return is processed by our team, the amount will be credited back to your original payment method. This process can take up to 10 days. You can expect to see the refund reflected on your statement within 7-10 business days depending on your bank/payment method used.
Track My Order
We provide full tracking of every order. Follow the link below and keep up to date with accurate delivery dates and times.
Return Items
We understand that sometimes your purchase might not be suitable. Follow the link below to return your items.
