Refund policy
How to start a return or exchange
Email us at service@amadawear.com within 14 days of delivery with:
• Your order number
• Your name
• The item(s) you'd like to return or exchange
We'll reply with the next steps within 48 business hours (GST). We're closed on weekends.
Return conditions
We can only accept items that are:
• In their original, unused condition
• Unworn, unwashed and unstained (including makeup, pet hair, perfume and deodorant)
• Returned with all tags still attached
Final Sale: items discounted by 30% or more can be returned for store credit only.
Our returns team may refuse any item that does not meet these conditions. Refused items will only be sent back to you once the full re-shipping fee has been paid.
Returns and exchanges by destination
|
Destination |
Returns |
Exchanges |
|
UAE |
40 AED Deducted from your refund Our driver collects from your delivery address within 3 days |
Free We send your new item(s) within 3 days of receiving your return |
|
GCC (Saudi Arabia, Qatar, Kuwait, Bahrain, Oman) |
60 AED Deducted from your refund Aramex / NAQEL door pickup within 3 working days of your request |
Free We send your new item(s) within 7 working days of receiving your return |
|
International Outside the GCC |
You ship it back Using your own prefered tracked courier (see below) |
Not available place a new order |
Exchanges are allowed once per order. If the item you want is out of stock, we will issue a store credit valid for one year.
International returns (outside the GCC)
We're currently unable to provide prepaid return labels for international orders. To return an item:
1. Email service@amadawear.com to request a return.
2. Once it's approved, we'll send you the return address and instructions. Include the printed return slip in your parcel so we can identify your order.
3. Ship your item(s) with a courier of your choice, using a prepaid and trackable service. Declare the parcel as a "RETURN" with duties paid. Parcels with unpaid duties will be refused.
Fees
• Orders that shipped free: a flat fee of 25 USD / EUR / GBP / CHF is charged when the order is returned.
• Non-refundable: original shipping fees, duties and taxes, including when an order is returned or refused at delivery.
When will I get my refund or store credit?
1. Your return arrives. Once the courier marks it as delivered, our warehouse team checks it.
2. We review it. Please allow up to 7 days for your return to be checked and finalised.
3. We confirm. You'll get a separate notification when your refund, store credit or exchange item is issued.
4. Your bank processes it. Refunds usually appear on your statement within 7–10 business days.
Defective or incorrect items
Please contact us within 7 days of receiving your order if an item is defective or not what you ordered. We will arrange and cover the cost of a replacement, or issue you a store credit.
Defective items reported after 7 days cannot be returned or refunded.
